Shipping Policy

Shipping Policy - Mint and Ocean

Thank you for choosing Mint and Ocean. We strive to provide you with a seamless and efficient shipping experience. Please review our shipping policy to understand our processes, timelines, and important information related to the delivery of your order:

  1. Shipping Locations: We currently offer shipping within India. If your location is not listed, please contact our customer service for further assistance.

  2. Order Processing Time: a. Skincare and Haircare Products: After placing your order, please allow 1-2 business days for processing before the order is shipped. b. Custom Orders or Pre-Orders: In the case of custom orders or pre-orders, processing times may vary. Please refer to the specific product listing or contact our customer service for estimated processing times.

  3. Shipping Methods and Timelines: We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The shipping method and estimated delivery time will depend on your location and the shipping option you select during checkout. Shipment could take about  5-7 days to get delivered to customer's Location.

  4. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process. Please note that customs duties, taxes, or additional fees may be imposed by your local authorities and are the responsibility of the recipient.

  5. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also access your order tracking information by logging into your account on our website.

  6. Shipment Delays: While we strive to deliver your orders within the estimated timeframe, please note that unforeseen circumstances, such as weather conditions, customs clearance, or logistical issues, may cause delays. We appreciate your patience and understanding in such situations. If you have any concerns about the status of your shipment, please contact our customer service for assistance.

  7. Shipping Address Accuracy: Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for any delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.

  8. Lost or Damaged Shipments: In the event that your package is lost or damaged during transit, please contact our customer service immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.

If you have any further questions or require assistance regarding our shipping policy, please contact our customer service team at Support@mintandocean.in. We are here to help!

Please note that our shipping policy is subject to change without prior notice. We recommend reviewing our policy each time you place an order.