Refund Policy

Refund/Cancellation Policy - Mint and Ocean

Thank you for choosing Mint and Ocean. We want you to have a positive shopping experience with us, and we understand that there may be situations where you need to cancel your order or request a refund. Please review our refund/cancellation policy to understand the guidelines and procedures:

  1. Order Cancellation: a. If you wish to cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. Please note that custom orders or pre-orders may have specific cancellation policies, which will be communicated at the time of purchase. b. If your order has already been processed or shipped, we are unable to cancel it. In such cases, you can initiate a return once you receive the order (refer to our Return Policy for more details).

  2. Refund Eligibility: a. Skincare and Haircare Products: Due to the nature of these products and for hygiene reasons, we can only issue refunds for unused, unopened items that are returned in their original packaging within the specified timeframe (refer to our Return Policy for details). b. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service within 48 hours of delivery. We will arrange for a replacement or refund, depending on the situation.

  3. Refund Process: a. To initiate a refund, please contact our customer service team within the applicable timeframe specified in our Return Policy. We will guide you through the process and provide you with a return merchandise authorization (RMA) number. b. Once we receive the returned product(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

  4. Non-Refundable Items: a. Custom Orders or Pre-Orders: Refunds for custom orders or pre-orders may be subject to specific conditions, which will be communicated at the time of purchase. b. Sale and Clearance Items: Sale and clearance items are typically final sale and may not be eligible for refunds unless they are damaged or defective.

  5. Return Shipping Costs: Unless the return is due to our error or a defective item, you are responsible for the shipping costs associated with returning the product(s). We recommend using a trackable shipping method to ensure the safe return of the item(s).

  6. Refund Timeline: Please allow for processing time once we receive your returned item(s). Refunds will typically be processed within  24 - 48 hours after approval by our support team and may take 7-8 working days to get settle in your original mode of payment

If you have any further questions or require assistance regarding our refund/cancellation policy, please contact our customer service team at Support@mintandocean.in. We are here to help!

Please note that our refund/cancellation policy is subject to change without prior notice. We recommend reviewing our policy each time you make a purchase.