Return Policy

Return Policy - Mint and Ocean

Thank you for choosing Mint and Ocean. We want you to be completely satisfied with your purchase, and we offer a comprehensive return policy to ensure your peace of mind. Please review the following guidelines regarding returns and exchanges:

  1. Eligibility for Returns: a. Skincare and Haircare Products: Due to the nature of these products and for hygiene reasons, we can only accept returns or exchanges if the item is unused, unopened, and in its original packaging. b. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service within 48 hours of delivery to arrange for a replacement or refund.

  2. Return Process: a. Initiation: To initiate a return or exchange, please contact our customer service team within 7 days of receiving your order. You can reach us at [customer service email/phone number]. Please provide your order details, including the product(s) you wish to return or exchange, the reason for the return, and any supporting documentation, such as photographs of damaged items. b. Approval: Our customer service team will review your request and provide you with further instructions. Once your return or exchange is approved, you will receive a return merchandise authorization (RMA) number. c. Packaging: Please ensure that the product(s) are securely packaged in their original packaging or a suitable alternative to prevent damage during transit. d. Shipping: You are responsible for the shipping costs associated with returning the product(s) unless the return is due to our error or a defective item. We recommend using a trackable shipping method to ensure the safe return of the product(s). e. Refunds/Exchanges: Upon receiving the returned product(s) and verifying their condition, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be processed promptly.

  3. Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. These include:

  • Products that have been opened, used, or are not in their original condition.
  • Products with a tampered seal or packaging.
  • Gift cards or promotional items.

  1. Return Exceptions: a. International Orders: We currently do not accept returns or exchanges for international orders, except in the case of damaged or defective products. b. Sale and Clearance Items: Sale and clearance items are final sale and not eligible for return or exchange unless they are damaged or defective.

  2. Customer Support: Our dedicated customer service team is here to assist you with any questions or concerns you may have regarding returns. Please contact us at [customer service email/phone number], and we will be happy to assist you.

Please note that our return policy is subject to change without prior notice. We recommend reviewing our policy each time you make a purchase.